AirlumeData controller
Airlume, operating from 52 Bradford Street, Digbeth, Birmingham B5 6DR, is the data controller responsible for the personal information described in this policy.
Legal framework
Personal data is processed under UK GDPR and the Data Protection Act 2018 and the other rules that apply in United Kingdom. Where this policy and the law disagree, the law takes precedence.
Data collected through the request form and by phone
When you submit the request form or call us, we collect your name, phone number, and any details you give us about the job, such as unit type, address area, or a description of a fault. We do not collect payment card details through this site.
Purposes and legal basis
This information is used to respond to your enquiry, provide a quote, schedule a visit and carry out the agreed work. We rely on legitimate interest to respond to enquiries and on contract performance once a job is booked.
Storage period
Enquiry and job details are kept for as long as needed to provide the service and to meet our invoicing and warranty record requirements, typically no longer than 6 years, after which they are deleted or anonymised.
Sharing with staff and subcontractors
Information is shared only with Airlume staff and, where a job requires it, with trusted subcontractors who need it to carry out the work. It is not sold or shared with third parties for marketing purposes.
Your rights and how to exercise them
You can ask to see, correct or delete the personal information we hold about you by contacting us directly. We also use basic site analytics cookies to understand general site usage, which you can manage through the consent banner.
Questions about this policy
Write to [email protected] or call +44 121 996 3475 during Mon-Fri 07:45-16:45, Sat 09:00-14:45. We answer every request within one business day.
- Merchant
- Airlume Services Ltd.
- Registered address
- 52 Bradford Street, Digbeth, Birmingham B5 6DR, United Kingdom
- [email protected]
- Phone
- +44 121 996 3475
- Working hours
- Mon-Fri 07:45-16:45, Sat 09:00-14:45
- Registration
- Company No. 16119217