Frequently Asked Questions

Send us a few photos of the room or the existing unit along with your postcode, and we'll come back with a fixed quote, usually the same working day for enquiries received before 15:00. Once you confirm, we book an appointment window that suits you.

Every completed job carries a 30-day workmanship guarantee. If something isn't performing as it should within that window, call us and we'll come back out to sort it at no extra charge.

Payment is due once the job is finished and you've seen the unit running. We accept cash on the day or bank transfer, there's no deposit required to secure your booking.

Yes, just give us a call or message as early as you can. We ask for as much notice as possible so we can offer the slot to someone else, but we understand things come up and we'll always try to find you a new date quickly.