Cancellation window

Call or email us up to 24 hours before the agreed start and you won't be charged a thing. Cancel later and we may charge for any materials already bought for your job, as noted in the quote.

Rescheduling

Moving the date costs nothing. We'll offer the nearest free slot within one business day.

When you're owed a refund

You're owed a full refund if we cancel, if we can't carry out the agreed work, or if the result doesn't match the quote and we can't put it right within a reasonable time.

• Deposits are refunded in full if cancelled more than 24 hours before the scheduled visit
• Deposits are non-refundable if cancelled within 24 hours, unless we can refill the slot
• If a job is cancelled after materials have been ordered specifically for it, the cost of those materials is deducted
• No refund is due once installation or repair work has been completed as agreed

How to ask for a refund

1. Contact us by phone or the contact form
2. Confirm the booking reference and reason for cancellation
3. We confirm the refund amount and timeline by reply

Timeline

Agreed refunds are processed within 5 working days by bank transfer.

Questions about this policy

Write to [email protected] or call +44 121 996 3475 during Mon-Fri 07:45-16:45, Sat 09:00-14:45. We answer every request within one business day.

Merchant

Airlume Services Ltd.

Registered address

52 Bradford Street, Digbeth, Birmingham B5 6DR, United Kingdom

Email

[email protected]

Phone

+44 121 996 3475

Working hours

Mon-Fri 07:45-16:45, Sat 09:00-14:45

Registration

Company No. 16119217